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Military Miss

FAQs

Find out more about the Military Miss program

Do I have to be a member of Fernwood gyms to join Military Miss?

No, you do not need to be a current member of a Fernwood gym to do Military Miss - anyone is welcome - although you may like to make use of our services in club to boost your results!

Can I purchase a 6 week trial membership for the duration of the challenge?

Users will not have the option to purchase a 6 week trial membership along with the online program, however we will provide a 14-day free pass with each online purchase so those who are non-members can take this into club.

Note: For maximum results and support we recommend you ask your local Fernwood club about Flexi membership options or our exclusive Military Miss training packages.

If I decide to purchase a Flexi club membership, will it expire at the end of the program?

If you’re setting up a Flexi membership in-club to go alongside your Military Miss online program, you can request your end date to finish when the program ends. However, what we have found is that members will often see such great results that they generally want to continue using their membership after the challenge has ended. For this reason, it’s always best to keep your flexi membership as ongoing program you can cancel it at any time by simply notifying your home club.

Note: Two weeks’ notice must be given to cancel Flexi membership

If I purchase a Flexi club membership do I have to pay for a Joining Fee?

Yes – if you do decide to join as a Flexi member for the duration of the challenge, there is a fee to join the club; however you won’t have to pay a cancellation fee if you decide to stop the membership after the program is complete.

What do I do if I forget my password?

When signing in you will see a button in the lower right corner that says 'Forgot Password?' Click through to enter your email address, check your email and follow the prompts. You’ll automatically be sent an email with your new password – this may filter as spam so please ensure you check your junk mail.

If you know your password but you’d like to change it, navigate to the settings area (when logged in) and choose 'Profile'. Click on ‘Change’ next to Password and follow the prompts to reset your password.

What can I expect from the ‘Military Miss’ program?

When you purchase a Military Miss program you can expect:

  • Weekly exercise and nutrition plans specific to your body type
  • Shopping lists, so you can get your groceries organised for the week ahead
  • Fitness tests to track your weekly progress
  • Inspirational videos each week, including fitness tests, nutrition and mindset advice
  • Access to over 300 recipes in our recipe index, specifically created for the three body types
  • Access to over 300 exercises with accompanying instructional images and videos so you can learn how to perform your workouts safely and effectively
  • Exclusive health, nutrition and mindset articles to help you push your fitness to the max
  • Access to our exclusive 24/7 online community so you can connect with other program participants
  • Progress tracking so you can view changes in your weight, mood, thoughts and progress photos
  • Free 14 day pass to one of our 69 Fernwood Fitness gyms nation wide

Are my credit card details secure?

Our online transactions are processed by Westpac’s PayWay, one of Australia’s leading payment providers, so you can purchase the Military Miss program with the security and knowledge that your credit card details will remain completely private.

Is the Military Miss program backed by any Australian governing bodies?

Yes. Both Fernwood and the Military Miss program are members of and are supported by Nutrition Australia www.nutritionaustralia.org and The Weight Management Council of Australia www.weightcouncil.org.

Will the nutrition and exercise plans suit me?

Yes – whether you want to lose weight, bulk up, or maintain your current weight, you can tailor the Military Miss meal plans to suit your health goals. The workouts are challenging but provide options for all levels – from beginner to advanced – so you can customise your workout to your fitness level.

How many times do I need to exercise per week?

If you are an online member we will be asking you to exercise five days per week, with two rest days, and some days will be easier than others. This is a guide we set for best results. Allocate around 35-60 minutes on each of the five days for exercise.

If you are a member in-club we will also be encouraging you to follow the workout plan as advised in the program. For those clients undertaking Personal Training, Boot Camps or Functional Fit substitute your online workout a week in exchange for a training session. The team in club will be able to best advise you.

How have the meal plans been designed?

The meal plans are specific for your body type, which you’ll determine with our guidance as part of the registration process. That’s when the fun starts! You’ll either be a Pear, an Apple or a Ruler and there are standard and vegetarian meal plans for all three body types.

How many kilojoules are in my meal plans?

Your daily meal plan will consist of three main meals and two snacks per day adding up to 1200 calories or 5000kJ – an optimal number of kilojoules for weight loss. If however, your goal is to maintain your weight or gain weight, information is available in the first week of the program to show you how to adjust your meal plan to help you reach your goal. It will be as simple as doubling the size of one (or more) of your meals and adding extra snacks. You’ll also find guidance on what to snack on when hunger strikes (which it will) in the first week of the program too.

How do I get a copy of my tax invoice for the Military Miss online program?

Once your payment has been processed you’ll receive an email automatically confirming the details of your purchase - this is your tax invoice.

Can I get a refund for the Military Miss Challenge?

We do not offer refunds for a change of mind. If, however, there are extenuating circumstances or medical reasons that prevent you from undertaking the program, we will consider a one-off cancellation. Please contact us in writing regarding this by submitting a request using the Fernwood Helpdesk. We assess each cancellation and refund on a case by case basis. If a cancellation is granted, you will no longer have access to the online program.

If you are also a member in-club, your inability to continue participation in the challenge should be noted in writing and forwarded to your home club. On confirmation of your cancellation, your home club will endeavour to cease further payments for this challenge immediately. If you have paid for your challenge in full, please note that this fee is not refundable.

If you are unable to continue Military Miss due to a medical reason you are required to provide your home club with medical certification. Any sessions you have paid for but not used will be refunded in full.

How can I access the Military Miss program?

You can access the program anywhere there is internet access, on any device – so you can log in to your program when you’re on the go! Click here to log in.

The Military Miss website is a fully responsive site that delivers all content to participants on any device. From desktop, to tablet, to smart phone of any size or any make, you’ll be able to easily navigate and experience your program wherever you are. Simply save our URL to your home screen and you’re good to go!

Which internet browser will the program work on?

The website is optimised for the following browsers: Internet Explorer 10 or later, Firefox 10.0 or later, Safari 7.0 or later, and Chrome 12 or later. If your browser is an older or different version you are best to upgrade before purchasing your program to ensure your experience is a good one. If you have any further questions about the program, please visit the Fernwood Helpdesk.

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